FAQ

📦 When will I receive my order?

At Murshad Wally, we aim to dispatch all orders within 24 to 48 hours.
Delivery time depends on your location:

  • International: 7–14 business days

🌍 Do you ship internationally?

Yes, we proudly offer worldwide shipping.
Shipping charges and delivery timelines may vary based on destination and carrier availability.

💳 What payment methods do you accept?

We accept a variety of secure payment options:

  • Credit & Debit Cards (Visa, MasterCard)

  • Bank Transfer

  • Mobile Wallets ( Soon)

For international customers, secure card payments are recommended.

🔁 Can I return or exchange an item?

Absolutely. We offer a 7-day return or exchange policy on eligible products.
Items must be unused, in original condition and packaging.
International returns may be subject to additional shipping costs.

🔎 How can I track my order?

Once your order is dispatched, you'll receive a tracking number via SMS or email.
You can also track your order directly through our website on the Track Order page.

🧾 Are your products genuine and high quality?

Yes, quality is at the heart of everything we do.
At Murshad Wally, we carefully source and verify all products to ensure authenticity, durability, and customer satisfaction.

🕐 What are your support hours?

Our support team is available:

  • Monday to Saturday

  • 10:00 AM to 8:00 PM (PKT)

You can reach us via email, WhatsApp, or through our Contact Us form. We typically respond within a few hours.

❓ Still have questions?

We’re here to help!
Please visit our Contact Us page or reach out to us directly via WhatsApp or email for any further assistance.